Kathleen Merrill

Innovating the Future of

Technology And Business Leadership

Kathleen Merrill, former Chief Information Officer of Southwest Airlines, now supports several technology companies with innovation and transformation.

About Kathleen Merrill

Former Chief Information Officer, Southwest Airlines

Kathleen Merrill is a seasoned leader with a remarkable 40-year career in the travel industry, including 20 transformative years at Southwest Airlines. As the Senior Vice President of Technology (CIO), Kathleen spearheaded some of the company’s most significant technological and strategic transformations, helping Southwest Airlines stay at the forefront of innovation in the competitive travel market. Her work bridged the gap between business strategy and technology, driving measurable success and resilience.

With expertise in Leadership, Mentorship, Technology Strategy, and Digital Transformation, Kathleen is passionate about empowering IT leaders to forge stronger connections between their technology teams and business goals. Her approach is rooted in a belief that technology is not just a tool but a catalyst for growth, collaboration, and innovation.

Our Services

Organizational Change
Management

Guiding companies through large-scale IT and organizational changes.

Technology Strategy
Development

Aligning IT strategies with business goals for growth and innovation.

Digital Transformation Consulting

Implementing modern technology solutions to improve efficiency & customer experience.

IT-Business Partnership Development

Strengthening collaboration between IT and business units for seamless decision-making.

Digital Transformation Consulting

Implementing modern technology solutions to improve efficiency & customer experience.

Testimonials….

I had the privilege of crossing paths with Kathleen during the One Res program, a significant initiative in Airline IT transformation, where Kathleen was instrumental to its success. She fostered a culture of respect among all participants and cultivated a sense of belonging within the workplace, which facilitated a seamless transition to the new platform in 2017. Kathleen is a purpose-driven leader who articulates her vision in a clear and straightforward manner, and she possesses a remarkable ability to influence authentically. Her expertise in the airline industry is unparalleled. I take great pride in having Kathleen as a friend, and I continue to enjoy our shared journey in the realm of IT, working together to create value for the travel industry.

Mabrouk Sediri CEO www.mnc.aer

Kathleen has a capability to spot issues fast as she can see through to the core of challenges. Her experience, vision and skill to connect the dots enable her to identify the right solution instantly and give her the necessary confidence and assertiveness during the implementation of the solution. This makes her an unparalleled, effective leader when change for better is required”

Innovating the Future of

Technology And Business Leadership

About Kathleen Merrill

Former Chief Information Officer, Southwest Airlines